The ongoing success of any business software solution is fundamentally dependent on a long term relationship with the provider and the support and services they offer. And at Whizzee, we pride ourselves on creating collaborative relationships to help our customers achieve their business objectives, and perform to their full potential.

For more than two decades, Whizzee have been focused on ensuring our customers receive the greatest return on their investment in Whizzee solutions.

We offer a wealth of services which can be used pre and post implementation which include:

Consultancy:

We provide a wide range of business software consulting that help our customers to achieve their competitive best.

Management

With over two decades of experience in working with mid market businesses, we speak your language.

Our consultants are here to help you maximize efficiencies within your business. By working with you to find new and innovative ways of delivering business value, our experienced team of industry focused specialists will use process and best practice methodologies to help you maximize the return on your investment and help you achieve your business vision.

So whether it’s operational efficiency or cost savings you’re looking for, our team can help you identify areas for improvement and find ways of helping you to achieve that business goal.

Implementation

Whizzee provides a range of products and solutions encompassing a wide spectrum of technologies. Our Implementation Consultants have the detailed technical skills to ensure a successful implementation at your site.

Our focus here, is always to protect your investment, so making sure it operates effectively is the critical first step.

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Project Management:

The successful outcome of any software implementation is fully dependent on the quality and professionalism of the project management team running the project.

With a wealth of experience and qualifications in executing large and small successful customer projects, our Project Management team work with you using a collaborative approach which ensures a consistent focus on three core objectives:

• Reducing risk
• Meeting cost deadlines
• Delivering on time

By working as the interface between you and us, our capable Project team will always ensure you’re kept up-to-date with the latest news; communication will always be free-flowing.

Technical

For most businesses, the peace of mind that comes from knowing your software systems, and technical equipment are efficient, secure and risk free should never be underestimated.

Which is why Whizzee offer a wide range of technical services to ensure your most precious business asset is protected and maintained at all times, and your return on investment is realized immediately.

You can choose to use us as your on-hand advice center, or as your full technology resource, able to recommend, manage, implement and host whatever you need to run your business at full capacity.

Our range of technical services include

• Technical consulting and advice
• Database administration
• Proactive system maintenance and support
• Performance tuning and analysis
• Technical resources; platform migrations, application upgrades and installations
• Project management and training

Training

Whether it’s ERP, Business Intelligence, Point of Sale or Microsoft CRM training; whenever you need to refresh your software skills or introduce them to a new staff member, we will be there to help. To get the best return from your system, we know that your organization will need software training services that help your staff to perform at their very best.

You’ll also need content which is content rich, relevant, cost effective and accessible; ensuring the benefits of upskilling your staff are realized immediately and your return on investment is maximized.

Whizzee’s team of expert trainers provide a wide range of training, and it’s always tailored to your needs.

• Full list of training programmes across all of our core solutions
• Online and classroom training
• Hosted training sessions
• Customized manuals

Help Desk and Support

Whizzee Help Desk provides direct assistance and support for customers across a wide range of software solutions, including POS solutions, Business Intelligence Solutions, ERP solutions, CRM Solutions and much more.

Staffed by a dedicated and experienced team of professionals, our Help Desk team are always available to support you.

For Help Desk support, please contact

Online Assistance (Whizzee Customer Community)

Whizzee provides an online customer community that offers customers access to web based service and support.

Accessible around the clock, Whizzee’s Customer Community an important source of information and a simple way to log and track a query or support call without picking up the phone.